Returns, Exchange, Refunds

Welcome to our Returns Center. We are here to make your return and refund experience as seamless as possible. Please follow the steps below to initiate your return request. If you have any questions or need assistance, don't hesitate to reach out to our dedicated customer support team. Thankyou for choosing us in purchasing your Toyota automotive parts.

Important Note: Your return item/s MUST be in the original Toyota packaging, failure to do so may result in return rejection, extra costs, or delays. The only exception here is if your return is a used/fitted item for a parts warranty claim where good alternative packaging is sufficient.
If your return parcel exceeds 110cm in length or 22kg in weight, please inform us at first contact as these returns require manual processing by us through alternative freight carrier, not AusPost.

Step 1:    Contact us here or on the web text chat requesting your return. Please include photos of item/s to be returned and invoice number or order ID, this is required for review.
Step 2:    You are provided with a unique Return Authorisation Number and Return Reason Code.
Step 3:    Download Nunawading Toyota Returns Form and complete it, print off completed form and include in your return package.
Step 4:    Start your return in our returns portal. You will require: Nunawading Toyota invoice number or order ID, returns authorisation number, and return code.
Step 5:    You are immediately emailed your return label, print off label and secure to your return package.
Step 6:    Return your item/s.

Returning or Exchanging Items Bought Online:

If you wish to return or exchange items purchased from our online store, please adhere to the following guidelines:

1. Eligibility: Within 30 days of your online purchase, if you decide to return or exchange your item/s, ensure they are in new resaleable condition (uninstalled, unused, undamaged, and in the Toyota original packaging), in accordance with Nunawading Toyota Returns, Cancellation, Refunds, and Exchanges policy.
2. Faulty Items: If you believe your Genuine Toyota items are faulty, you may be eligible for a refund or replacement under the Toyota Australia parts warranty. For more information about the Toyota warranty and our claim process, please visit our Warranty page.

Returning Your Order via Post:

1. Authorisation: All returns must be authorised by contacting us within 30 days of purchase via text on 0488 882 073 or email us at enquiries@nunawadingtoyotaparts.com.au. You will be provided with a returns authorisation number and return reason code.
   • If your return parcel exceeds 110cm in length or 22kg in weight, please inform us as these returns require manual processing through alternative freight carrier.
2. Online Returns Form: Once you have obtained your returns authorisation, complete the online returns form, you can download it here if not already downloaded above. This form must be completed & returned with the package.
3. Shipping Fee: You will be prompted to pay a flat rate shipping fee of AUD$16.45, charged directly by AusPost. Upon payment completion, you will receive an email containing a pre-paid shipping label from AusPost.
   • If the error is on our end, please contact us, and we will waive the freight charges.
4. Packaging: Pack your items securely in the original Toyota packaging. Please note: to avoid return refusal, extra costs, or delays, ensure your item is in its original Toyota packaging.
5. Labelling: Attach the pre-paid shipping label firmly and clearly to the outside of your parcel.
6. Shipping: Post your parcel within 10 days of receiving the pre-paid label you recieved by email.
   • Please allow up to 14 business days after posting for your return to reach our warehouse, this is dependent on your location and AusPost freight volume delays.
7. Confirmation: Within 5 business days of receiving your return, we will send you confirmation once your item(s) have been processed.
8. Reordering: You may place another order for your preferred items if necessary, you can go ahead anytime and SHOP HERE.

Returning Your Order In-Person:

1. Authorisation: Contact us within 30 days of purchase to obtain a returns authorisation number.
2. Online Returns Form: Once you have obtained your returns authorisation, complete the online returns form, you can download it here if not already downloaded above. This form must be included when you return your item/s.
3. In-Person Return: Return your online order in person to our warehouse Click & Collect section, ensuring to provide a copy of your invoice, the returns authorisation number, and a copy of the online returns form.
4. Confirmation: Within 5 business days of receiving your return, we will send you comfirmation once your item(s) have been processed.
5. Reordering: You may place another order for your preferred items if necessary, you can go ahead anytime and SHOP HERE.

Refund Process:

Refunds will be processed according to the original payment method used when placing your order:

• Credit card payments will be refunded to the same credit card.
• PayPal payments will be refunded via PayPal.
• Afterpay purchases will be refunded through Afterpay.

Please note that payment processing may take up to 7 business days for the funds to appear in your account.

Thankyou for your cooperation in adhering to our returns procedure. If you have any further questions or concerns, please do not hesitate to contact us.